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Terms & Conditions

Shipping Policies

We ship to any address in the United States, including Alaska and Hawaii. International shipping is also available on most products. Call 1-800-297-1220 (M-F from 8-5 CST) and ask for your Sales Representative or Customer Service for details.

Carriers will be chosen depending on item characteristics such as weights and size. Shipping and handling charges are the responsibility of the customer unless previous arrangements or contracts are in place. Freight charges will be prepaid and added to the invoice total. Andwin will ship Collect upon request

Andwin will ship via any carrier requested however requesting a carrier that Andwin doesn't currently work with may delay the order. Andwin uses all major carriers such as UPS, FedEx, for ground services plus all major LTL carriers such as Stevens Global, Roadway, UPS Freight, Bullet Freight etc. Products may ship from various locations at the discretion of Andwin.

Note: Next Day Air or 2nd Day Air Rush Shipments are available, these orders have to be placed before 12 PM CST to allow for picking and packaging.

Receiving Your Order

When you receive your order, please follow these guidelines:

Carefully unpack and inspect all merchandise, taking care not to damage the original packaging.

Do not throw away any of the packaging materials, such as boxes, instructions, inserts, bags, etc., until you are sure you want to keep the products. Keep your packing slips for future reference.

Returning Merchandise

If there are any problems with your order and it is necessary to return merchandise, please follow the instructions below.

Should you need to return merchandise please notify our customer service department at 1-800-297-1220 (M-F from 8-5 CST) and request a return authorization number and address to ship the product to.

Returns must be made within 30 days of the invoice date and must be in brand new, mint condition, in the original, undamaged manufacturer's packaging including all packaging materials, such as instruction manuals, inserts, bags, cables, connectors and the original blank warranty card.

Products which are defective at time of receipt by customer and products not supplied in accordance with Customer's written specifications will receive full credit. Products ordered in error will receive partial credit (unless identified below as not acceptable for credit) and will be subject to a 20% restocking charge and/or a handling charge.Returns and credits will not be accepted for the following products: products which have been discontinued, products which are personalized or customized, non-stock items supplied to and/or inventoried for Customer as an accommodation, products which are outdated, shelf-worn, used or defaced, sterile, or reagents which have been opened. Andwin will also not accept returns of any chemicals or refrigerated / perishable items.
Acceptance of return of special order items is conditional based on the terms of return of the item's manufacturer or supplier.

If damage occurred during transit, please do not dispose of the packaging. Contact the carrier for inspection and file a claim with the carrier.

When returning items, they must be sent freight prepaid. Returns sent C.O.D. or "shipping charges collect" will be refused.

Credit will be given only for items that we receive and inspect. To avoid any complications, be sure that you insure your return shipment.

All returns will be subject to a minimum 30% restocking charge, if accepted. For any questions about a return, please contact customer service at 1-800-297-1220 (M-F from 8-5 CST).

Payment Info

We accept Visa and MasterCard. You can safely enter your credit card number on our 128 bit secure server, which encrypts the credit card information you send ensuring your personal information is safe and secure during your transaction. As a further level of security, we do not store credit card numbers on our website servers. Andwin also accepts wire transfers, for bank name and routing # please contact our customer service group at 1-800-297-1220.

Purchase Orders & Credit Terms

We provide credit terms to credit-approved customers only. To set up an account with credit terms, please contact customer service at directsales@andwinsci.com or call toll-free: 1-800-297-1220 (M-F from 8-5 CST).

Sales Tax

In accordance with applicable state and local laws, we are required to charge sales tax in the following states

California - Florida - Louisiana - North Carolina - Illinois - Kansas - Massachusetts - Maryland - Connecticut - Mississippi - Rhode Island - Wisconsin - South Dakota - District of Columbia - Tennessee - Maine - Washington - Pennsylvania - Indiana

While the website may not show taxes on your confirmations, your invoices will show it if applicable. If you are tax exempt, provide your tax exemption number when you register and fax a copy to 847.701-2880

Disclaimer of Warranty

Despite the efforts of Andwin to provide accurate information, it is not possible to completely ensure that all information is completely current and correct. The materials contained on the server could include technical inaccuracies or typographical errors. Andwin does not assume responsibility or liability for any actions taken as a result of using the server. Further, Andwin assumes no responsibility for errors or omissions in the materials on the server. THESE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Andwin further does not warrant the accuracy or completeness of information, text, graphics, links or other items contained within these materials. In no event shall Andwin be liable for any special, indirect, incidental or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use of the materials. The materials are subject to change without notice and do not represent a commitment of Andwin.
All products and services referenced on the server are provided subject to the applicable terms and conditions.

Copyrights

These materials are provided by Andwin as a service to the public and are to be used for personal informational purposes only. Reproduction without the express written permission of Andwin is strictly prohibited.Andwin is not responsible for any other web sites that are hyper-linked to or from the Andwin web site.